Refund policy
REFUND POLICY
Effective Date:Â March 17, 2026
No Returns on Herbal Products
Due to the nature of our herbal products and for health, safety, and quality reasons, we maintain a strict no-return policy. Once herbal products have been opened, used, or their seal has been broken, they cannot be returned, exchanged, or refunded.
Damaged, Defective, or Incorrect Orders
Your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will gladly provide a replacement or full refund at no additional cost to you.
To report an issue, please email us at customerservice@goearthrx.com with:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
Unopened Products
Returns may be accepted for unopened products in their original, sealed packaging within 14 days of delivery. The product must be in resalable condition. A restocking fee of 15% may apply. Please contact us before returning any unopened items.
Non-Refundable Items
- Opened or used herbal products
- Products without original packaging or seal
- Subscription boxes (unless damaged or defective)
- Sale or clearance items
Our Quality Commitment
We are committed to providing the highest quality herbal products. All herbs are carefully sourced, harvested, and packaged to ensure freshness and potency. If you have any concerns about product quality, please reach out to us immediately.
How to Contact Us
If you have questions about our refund policy or need assistance with an order, please contact us at:
- Email: customerservice@goearthrx.com
- Phone:(404) 500-8384
Processing Time
Approved refunds will be processed within 5-7 business days and credited to your original payment method.